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Frequently Asked Questions:

Q: What are your opening hours?
A: We are opened 24h a day on our website or alternatively, you can come and visit us from 5th December 2019. Our trading hours are: Mondays to Wednesdays from 12 noon to 6pm, Thursdays to Saturdays 10am to 8pm and finally, on Sundays from 10am to 6pm.

Q: How much do you give to Maggie’s?
A: We give £5 from every tree we sell to the cancer charity Maggie’s, in Edinburgh, and if you wish to give a little something extra you can do that online too from our Proud to Support Maggie’s page. Thanks to last year’s sales, we were able to donate the equivalent of more than one day’s running costs to our local Maggie’s Centre, located at the Western General in Edinburgh. This Christmas, we are hoping to raise as much, if not more, for Maggie’s in Edinburgh.

Q: What happens after I “click & reserve” my Christmas Tree?
A: Your order will be processed and your tree will be netted and ready for collection by you the following day. Please ensure to bring your order confirmation to ensure we provide you with your correct tree.

Q: Can I change my online order after I have “clicked & reserved” my tree?
A: We are sorry it is not possible to make changes to your order online. If you want to change your order, please email and we shall endeavour to respond five days a week between the hours of 9am – 5pm. Please be ready to quote your order number and order date.

Q: I have ordered a tree online for click & collect, however, I haven’t received the email confirmation.
A: Email us at, confirming your name, postal address and email address, and we will resend it.

Q: Can you deliver my tree?

A: Using our online booking system we are now able to deliver to the EH1, EH2, EH3, EH4, EH11 & EH12 postcodes.  For all other areas I am afraid it is “click & collect” from our premises located at the The Old Jenners Depository on Balgreen Road.

Q: When is it best to put my tree up?
A: There is no rule when to put your Christmas tree up but traditionally it was done 12 days before Christmas on 13th December. In some communities however, it is erected on the 6th December in honour of Saint Nicholas. However, more recently, a lot of people begin their festive season with a Christmas tree the weekend after Thanksgiving on 26th November.

Q: How should I care for my tree?
A: Ideally, you should cut about 15mm (½ inch) from the tree butt, so it is ready to soak the water you are about to give it. Prepare a bucket (with pebbles or stones to wedge it), place your tree in and fill it with water – as a general rule a tree loves 1 litre of water per 25mm (one inch) of stem diameter. Always keep your tree away from a direct heat source and keep the container topped up with water every day: you would be amazed how much it will drink!

Q: Is there a perfect formula tree to decorate your tree…?
A: YES, there is such a thing! A 6ft tree should apparently ideally have 37 baubles, one 9m garland, just under 6m of tree lights, and one tree topper no taller than 18cm! Why don’t you tell us on Facebook what you think…

Q: When should I take my Christmas tree down?

A: What goes up has to come down indeed…! Traditionally, Christmas trees are taken down 12 days after Christmas, ie around Epiphany, on January 6th.

Q: What should I do with my Christmas tree once the festive season is finished?

A: Most local councils will collect trees and chop them when the Christmas season is finished, and recycle them in many various ways (mulch for plants in local parks and gardens for instance). Edinburgh Council will collect your (real) Christmas tree through the garden waste service. You just need to place your tree at the kerbside, next to your brown bin by 6am on your garden waste pick-up day. Bases should be removed and trees over 6ft tall should be cut in half. You can also take your tree to any of the Community Recycling Centres. The sites will be closed on 25th, 26th December and 1st, 2nd January.

Q: I really want to recycle my tree though. Any suggestions?

A: Oh yes…! Here are just a few:

  1. A whole Christmas tree makes an excellent bird feeder for your back garden. Stick the tree in the ground or leave it in its stand – and make sure you find a sheltered area so it does not blow off. If you attach mesh bags containing for instance suet, cranberry and popcorn strings, stale bread and dried, chopped fruits (apples and oranges are best), you will attract a wide variety of birds. They should have a feast!
  2. Cut off the branches, chop the trunk to create logs which you can then use as border edges in your garden – perfect to mark your vegetable patch!
  3. Place whole evergreen boughs on perennial beds or nursery rows to protect them from the cold winter weather.
  4. Strip branches of their needles to make aromatic pot-pourris and sachets to enjoy all year-round.
  5. You can also have your tree chopped at a local garden center and use it yourself for ground cover or mulch – or as a belated Christmas gift for a keen gardener!